Frequently Asked Questions
WARRANTIES
What warranty will I have when I purchase a new car?
You will have a full normal factory warranty when you purchase your new car using our service.
As licensed motor dealers we are bound by industry laws and regulations that are designed to protect you. This protection is a priority for us to ensure you, as our clients, receive all the applicable factory warranties.
In fact, Dan had many years in the service department of an award winning dealership and knows exactly what is and what isn’t covered by warranty.
If in doubt, just call us. That is where our experience and ongoing client care will benefit you.
What warranty will I have with a used vehicle?
You will have a statutory warranty when you purchase from a licensed motor dealer (if applicable. Some commercial & private vehicles are exempt). PLUS you have access to Extended Warranties if desired.
If the vehicle is up to 10 years old or up to 160,000 kilometres, you will get three (3) months statutory warranty.
If you purchase privately, you will have no warranty unless it is still under factory warranty.
Where do I take my new car for warranty work?
You can take your new car to any one of the manufacturer’s dealerships to have warranty work attended to.
It does not have to be the dealership that the car was purchased through.
If in doubt, just call us.
What will I do if I have a warranty concern?
Call us.
It is as simple as that.
We will guide you as to what to do. We are committed to your ongoing care and we won’t forget you after delivery. You can tap into our experience at any time you want advice, at no charge. Dan has many years working in a busy and award winning dealership service department. Based on this experience he knows exactly what is and what isn’t covered by warranty.
Please just call or email us!
WHY USE US
What makes SunCoast Auto different from other brokers?
Not all brokers operate the same way. Like all industries, there are good operators, and then there are the others. Many brokers usually only have a brokers license and therefore are not bound by the same laws as a licensed motor dealer/ broker. This means they are not required to offer a warranty on your purchase. As a holder of a motor dealer / brokers liscense, we offer a warranty for every vehicle purchased (some commercial vehicles excluded).
Some brokers only go to private auctions. These brokers will charge you a fee, you will be buying a car that you can’t test drive and you will know nothing of the vehicle’s service history. Private vehicles are often overpriced because the sellers have an unrealistic idea of what they think their car is worth. Yes, you can get an occasional bargain this way, but at what risk?
There are also brokers out there that are not licensed at all, so it pays to check!
Suncoast Auto Brokers are licensed motor dealers. This means is that if we go to a dealers only auction and purchase on your behalf, we are bound by the motor dealers act for your protection. We aim to deliver quality cars at a fair market price, usually with a good discount thrown in for good measure.
Four factors are taken into account at all times when we source vehicles. They are:
1. Service history
2. Mechanical soundness
3. Physical condition and appearance
4. Price
If just one of these objectives is not met or can’t be negotiated, we will walk away from the vehicle and find another that is more suitable.
As you will read in the ‘About Us’ section, we have a long career in the auto industry with invaluable knowledge and expertise, and this point makes us different from other brokers. We believe that our expertise and experience within the motor vehicle industry would – by far – make us one of the most qualified brokerages in the state of Queensland.
What does SunCoast Auto offer me that a dealership can’t?
You will receive the same physical end product when you purchase direct from a dealer, but that is where the similarity ends.
One of the main differences is the fact that when you purchase from a salesperson in a sales yard, they have one motive; to sell you a car from their car yard, and only their car yard (bearing in mind that they earn commission from their sales).
Our objective is to look at all your needs, such as business, lifestyle, family, and budget and find you a vehicle that takes this all into consideration. We profile you and your vehicle needs. We will help you to choose the right vehicle, making sure you make an informed choice at all times.
We then source the vehicle from our huge network of reputable dealers. We only use the dealers that we know will offer our clients the correct back up service and high standards that we abide by.
When we have located a vehicle (if it is a used car) Dan will then go and inspect the vehicle. He takes particular care when it comes to service history, based on his vast experience as a mechanic, technician and service manager; this area is a top priority. If the vehicle cannot prove its history, it is immediately rejected.
Dan then carries out a basic inspection of the vehicle, paying close attention to mechanical and body condition. Then he will take the vehicle for a test drive listening for road noises, monitoring driveability and overall performance.
When he is satisfied the vehicle is up to standard, he will then start negotiations on your behalf. All the above factors are in place before you are presented with a vehicle for your personal inspection. Your inspection will take place at a time and place that suits you. If you want to obtain an independent inspection, we will arrange that for you as well.
When you have decided to purchase, we will arrange all the necessary contracts, paperwork and delivery. We can also arrange your motor finance and insurance if you wish. You will not have to worry about a single thing, that is what we do. No Stress! No Worries!
BUYING / SELLING
Can SunCoast Auto help me sell my car?
Yes we can. It just depends on your circumstances, financial expectations and your time frame. In most cases, we find you will achieve a higher price if you sell it yourself privately and we are more than happy to guide you through this process.
Do you provide cheap cars?
The majority of our used vehicles are late model with deliveries starting from $8000 – $10,000 for small – medium vehicles and 4 x 4’s starting from around $15,000.
Any thing below this approximate price range and we find it difficult to maintain to our high standard of condition, value for money, mechanical condition, & service history.
The above aside, we do occasionally have access to trade-ins that are of a high quality, so please call us and we will make a note of your details, in case such a vehicle becomes available
Where does SunCoast Auto purchase used vehicles?
We source most of our vehicles from Brisbane and Sout East Queensland dealerships. We deliver all over the country, so basically we will find the cars no matter where you are. We don’t always source vehicles that are close to where you live because of our strict purchasing criteria: service history, price, body condition and mechanical soundness. We also find vehicles at auction and through private sales.
Where does SunCoast Auto source NEW cars, and should we work with you for the best outcome?
We mostly source the cars from dealerships in Brisbane and South East Queensland, though we do try and do business with the local dealers. We will deliver your new car from a reputable dealer for that particular brand and who gives us the very best possible deal for you.
In order for us to make your new car experience everything that it should be, you can do a few things to help us help you:
(1) Before you call us check out all of the details, accessories, etc of the new car you want. Make some initial price enquiries without making any commitment to buy or reveal your intention to speak to us as a Broker. If the salesman says that “if you’re checking deals and you find one better than ours let me know and I’ll match it”, beware! If you think about it, he just had his chance to give you a better price and he didn’t – so why would you give him a second chance?
(2) When you call us to act for you, just relax and let us do the work. You do not have to accept the deal we obtain for you, and if you’re not ecstatic you can always revert back to your own negotiating.
(3) Don’t keep going back to the dealer to try to beat them down – this can be very damaging to your ability to buy well in the event you do not accept what we can achieve for you. All it will do is to make them adjust the “up-front” offer. They are experts in compensating for this elsewhere. Trust us. We know. Their business is to make sure they get the very best deal they can from every aspect of the sale – the vehicle, finance, accessories, and the value of the trade.
Our business is to make sure you get the best deal from every aspect of your purchase, and to do so from a reputable dealer. And you get us as a bonus – to back you up in the unlikely event you do have problems!
Think of it this way: The broker works for YOU, not for the Dealer.
How do you get such good deals?
There are couple of reasons that we get these deals.
(1) One is the fact that we only deal with the Sales Manager. Traditionally, the public doesn’t see this person; they are the one out the back, calling the shots. Our network and reputation is such that we have established strong relationships with these managers and they are more than happy to do business with us. They are happy to pay us for this service as it also saves them money, they don’t have to pay their salesperson commission, or maintain their company car.
(2) The other reason is just plain old good negotiating skills. Because Dan has spent so many years in the industry, he speaks their language and constantly aims to get a fair deal for all concerned.
Why can’t I get the same good deal?
In some cases you can. you will need to do your homework, have the time available and be happy to speak to a lot of salespeople whose sole aim is to keep profit in the deal. We would hazard a guess to say that once you have purchased from the salesperson, you pretty much won’t hear from them personally again. And any support you need, you will have to find for yourself. Whereas, we are here for you for the entire time you own the vehicle!
Just ask yourself these questions:-
(1) Do I really know everything that I need to know about this vehicle?
(2) Am I really getting a good deal?
(3) Do I really have the time to do this?
Do I have to take my new car back to the place of purchase for servicing?
No, absolutely not!
We often hear of people that have been led to believe that they have to get their car serviced from the dealer they purchased from, but this is not the case.
You can get your new car Log Book serviced by any licensed reputable service centre. If, during a log book service, your mechanic discovers a warranty issue, the vehicle must be taken to a manufacturer dealership.
Remember, if you have any questions or concerns, you can contact us and we will be happy to help you!
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DAN KELLY
Phone: 07 5400 2459
Mobile: 0411777181
107 Tepequar Drive,
Maroochy Waters, QLD 4558
Motor Dealer Licence: 3042586